East Coast Organics Return Policy

At East Coast Organics, we strive to deliver the highest quality products with exceptional service. However, due to the nature of our goods, we maintain a strict no-return policy.

Please review the following guidelines regarding our return policy and refund process for damaged items.

Return Period

• No Returns: We do not accept returns on any products.
• Partial Refund for Damaged Items: If your item is damaged in transit, you must notify us within seven days of receiving your shipment to be eligible for a partial refund.

Condition Requirements

• Damaged Items: To qualify for a partial refund, please ensure that you provide a picture of the damaged product within seven days of receipt.

Refund Process

• Proof of Damage: Send a clear photograph of the damaged product to our customer service team within the specified time frame.
• Processing Time: Once we receive and review the image, we will initiate a partial refund to your original payment method. Processing times may vary depending on your financial institution.

Exceptions

• Time Limit: No returns or refunds will be issued beyond the seven-day period from the date you received your shipment.
• Product Condition: Returns and refunds are not applicable to products that have been opened or used by the customer.
• Final Sale Items: All sale and promotional items are final sale and are not eligible for return or refund.

We appreciate your understanding and cooperation. If you have any questions or require further assistance, please contact our customer support team.

Your satisfaction is our priority, and we are here to ensure your experience with us is seamless.

Thank you for choosing East Coast Organics, where we believe in providing healthy and sustainable options for our customers.

We look forward to serving you again soon!

So, instead of offering a return policy, at East Coast Organics we prioritize providing the highest quality products with exceptional service